If you need hands-on help with installation, configuration, or an indicator issue, Bernard offers remote support sessions via Zoho Assist.

WHEN TO REQUEST A REMOTE SESSION

- Installation is not completing correctly

- An indicator issue could not be resolved with the troubleshooting guides

- You need help setting up an indicator for your specific trading setup

- You have a question that is easier to show than describe

HOW TO REQUEST A SESSION

Submit a request through the support form with:

- Your subscription email address

- A brief description of what you need help with

- Your availability — include your timezone

Bernard will reply with a confirmed time and a Zoho Assist session link.

WHAT TO EXPECT

- Sessions are conducted via Zoho Assist — no software installation required on your end

- Session length: 15 to 30 minutes depending on the issue

- Bernard will connect to your screen with your permission

- You remain in control at all times — you can end the session at any moment

BEFORE YOUR SESSION

- Have NinjaTrader 8 open and running

- Have the indicator or issue ready to show

- Close any sensitive windows you do not want shared

Bernard