If an indicator is displaying unexpected results or appears to be calculating incorrectly, follow these steps before contacting support.

STEP 1 — CHECK YOUR DATA FEED

Most indicator issues are caused by data feed problems, not the indicator itself.

In NinjaTrader 8:

1. Check the connection status in the bottom right corner — it should show Connected

2. If disconnected, reconnect your data feed

3. Once reconnected, right-click your chart → Reload NinjaScript

STEP 2 — RELOAD THE CHART

1. Right-click on your chart

2. Select Reload NinjaScript

3. Wait for the chart to fully reload

4. Check if the indicator is now displaying correctly

STEP 3 — CHECK YOUR CHART SETTINGS

1. Make sure your chart timeframe matches the indicator's intended use

2. Check that you have enough historical data loaded

3. Some indicators require a minimum number of bars to calculate correctly — try loading more data

STEP 4 — REVIEW INDICATOR SETTINGS

1. Double-click the indicator on your chart to open settings

2. Compare your settings against the setup guide for that indicator

3. Reset to default values if unsure

STEP 5 — MAKE SURE YOU'RE ON THE LATEST VERSION

The toolbox lets you know when a new version is ready — updates are installed manually. If you've been putting one off, install it (see: How do I install an update?) and check the indicator again.

WHEN CONTACTING SUPPORT

If none of that fixes it, submit a request through the support form and include:

- Your subscription email address

- The name of the indicator

- Your NinjaTrader version (Help → About)

- Your data feed provider

- Screenshot of the indicator on your chart

- Screenshot of the indicator settings

- Description of what you expected vs what you are seeing

Bernard